WHAT SHOULD I DO IF I'M UNHAPPY WITH MY CUT OR COLOUR?

If you are not happy:

If you did not receive the outcome, you expected from your visit, stay calm and contact Elysium Hair Brisbane as soon as possible on 07 3229 0816 or email: kate@elysiumhairbrisbane.com.au.

Sometimes the problem might be as simple as not liking the styling, but you would like the cut or colour when styled with a different technique.

When it comes to hair, everything is fixable. Cuts and colours can be tweaked. Most often, the adjustment is more straightforward than it seems — like adding texture to a haircut or a gloss or toner to colour. These fixes take about 30 minutes and are quite common in all hair salons across the world. If you aren’t 100 per cent happy with the outcome, calmly state your dissatisfaction and ask for a corrective visit. Elysium will always offer you the choice of seeing the same hairdresser if you are comfortable to do so or to see somebody new.

WHEN YOU’RE GETTING A CORRECTION, DO YOU PAY AGAIN?

This depends on the situation. If you’ve decided that the look you’re going for doesn’t suit you, after all, expect to pay again. Sometimes you might want to try a new colour until you see it against your skin tone. Alternatively, if you decide you should have had three inches cut off instead of a trim, these are not re-do situations, but new appointments where a charge will apply.

However, if something went wrong and the results don’t match the consultation (like if your highlights look orange, not blond), then you have up to two weeks to come back for an adjustment at no additional charge.

ACCC Consumer guarantees applying to services

Businesses that supply services guarantee ensure that those services will be:

  • provided with due care and skill
  • fit for any specified purpose (express or implied)
  • provided within a reasonable time (when no time is set)

What happens if these guarantees are not met?

If you sell a customer a service that fails to meet one or more of the consumer guarantees, he/she is entitled to a remedy.

The consumer cannot cancel and demand a refund immediately. You must have an opportunity to fix the problem.

Elysium Hair Brisbane Customer Care Charter