YOUR BOOKING AND CANCELLATION POLICY
Did you know that Elysium Hair Brisbane is a family run small local business that only has a limited number of appointments available. The time allocated for your appointment is reserved for you. When you book an appointment with Elysium Hair Brisbane they guarantee you this time and appoint a fully qualified and highly experienced professional to take care of your needs.
As a new client when booking an appointment you will be required to pay a deposit details of which are as follow:
- $50 DEPOSIT FOR LADIES CUTS, COLOURS, BLOW-DRYS, SPECIAL OCCASION HAIR STYLE OR MAKE-UP AND ANY COMBINATION OF THESE
- $20 DEPOSIT FOR FRINGE ONLY CUTS
Your deposit is not an extra charge and is simply held on an account for you on your booking and taken off your final bill. Please be aware that the only way you would ever lose your deposit is if you cancel your scheduled appointment within 48hrs, don't show up for your appointment or are more than 15 minutes late for your scheduled appointment.
To ensure the return of your deposit please advise Elysium Hair Brisbane on 07 3229 0816 48hrs prior to your appointment if you need to cancel or re-schedule otherwise you will forfeit your deposit. This minimum cancellation period will give your hairdresser a fair opportunity to fill your vacated spot in their diary.
If you are using a gift voucher 50% of the voucher will be charged if the cancellation is received with less than 48hrs notice.
For your convenience Elysium Hair Brisbane do have answering services outside salon hours so you can call anytime.
Hair salons like Elysium Hair Brisbane find it almost impossible to fill cancelled spots at short notice. Last minute cancellations do have a significant impact on Elysium Hair Brisbane their clients and team. They have have found that the deposit policy is the fairest way of managing commitment to appointments and it also has the added benefit of keeping our costs down for our wonderful clients.
Elysium Hair Brisbane reserves the right to cancel all appointments where a deposit has not been made.